Skip to Content

The Odoo Live Chat module is a real-time communication tool designed to help businesses engage with website visitors, answer their questions, and provide instant support. It allows businesses to connect with potential customers, improve user experience, and increase conversion rates. Fully integrated with other Odoo applications, such as CRM, Sales, and Helpdesk, the Live Chat module ensures seamless communication and efficient lead management.

Key Features of Odoo Live Chat:

Real-Time Communication:

  • Enable live chat functionality on your website to interact with visitors instantly.
  • Provide real-time support to answer questions, resolve issues, or guide users.
  • Allow multiple agents to handle chats simultaneously for better efficiency.

Customizable Chat Widget:

  • Customize the chat widget to match your website's branding and design.
  • Add personalized welcome messages to greet visitors.
  • Configure chat availability based on business hours or agent availability.

Lead Generation:

  • Capture visitor information, such as name and email, during live chat sessions.
  • Automatically create leads in the CRM module for follow-up.
  • Qualify leads directly from the chat interface to prioritize high-potential opportunities.

Integration with Helpdesk:

  • Convert chat conversations into support tickets in the Helpdesk module.
  • Assign tickets to the appropriate team or agent for resolution.
  • Track the status of tickets and ensure timely responses.

Agent Assignment:

  • Automatically assign chats to available agents based on workload or expertise.
  • Allow agents to transfer chats to colleagues for better issue resolution.
  • Monitor agent performance and response times to improve service quality.

Chat History:

  • Maintain a complete history of chat conversations for future reference.
  • Allow agents to review past interactions to provide personalized support.
  • Use chat logs to analyze customer behavior and identify common issues.

Canned Responses:

  • Create and use pre-written responses for frequently asked questions.
  • Save time and ensure consistent communication with customers.
  • Allow agents to focus on more complex queries by automating repetitive responses.

Visitor Tracking:

  • Monitor website visitor activity, such as pages viewed and time spent on the site.
  • Use visitor data to initiate proactive chats and offer assistance.
  • Identify high-value visitors and engage with them to increase conversions.

Mobile Access:

  • Allow agents to manage live chats on the go using Odoo's mobile app.
  • Ensure real-time responses and support, even when away from the office.
  • Provide a seamless experience for both agents and customers.

Reporting and Analytics:

  • Generate reports on chat volume, response times, and agent performance.
  • Analyze chat data to identify trends and improve customer support.
  • Use insights to optimize workflows and enhance the customer experience.

Integration with Other Modules:

  • CRM: Automatically create leads from chat conversations and track their progress.
  • Sales: Link chats to sales opportunities for better follow-up and conversion tracking.
  • Helpdesk: Convert chats into support tickets for efficient issue resolution.
  • Website: Embed the chat widget on your website to engage with visitors.

Advantages of Odoo Live Chat:

  • Improved Customer Engagement: Provides instant support to website visitors, enhancing their experience.
  • Increased Conversions: Helps guide potential customers through the sales funnel in real time.
  • Efficient Lead Management: Captures and qualifies leads directly from chat interactions.
  • Time-Saving Automation: Uses canned responses and proactive chat features to save time.
  • Integrated Solution: Works seamlessly with other Odoo modules for a unified customer management process.

Who Is It For?

  • E-Commerce Businesses: Ideal for assisting customers with product inquiries and increasing sales.
  • Service Providers: Useful for answering questions and booking appointments in real time.
  • Support Teams: Great for providing instant technical or customer support.
  • Sales Teams: Perfect for engaging with potential customers and generating leads.
  • Educational Institutions: Suitable for answering student or parent inquiries about courses or admissions.

The Odoo Live Chat module is an essential tool for businesses looking to enhance customer engagement, provide instant support, and increase conversions. By integrating with other Odoo applications and offering real-time communication, it helps businesses save time, improve customer satisfaction, and achieve their goals effectively.

 

What is Live Chat?

​